Privacy Policy

JB Autos & Recovery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us, request a quote, book a service or make an enquiry.

1. Who We Are

JB Autos & Recovery provides garage services, vehicle repairs, servicing, diagnostics, tyres, brakes, clutches, welding, MOT-related work, tuning, remaps, roadside assistance and vehicle recovery services in St Helens and the surrounding areas.

For the purposes of data protection law, JB Autos & Recovery is the data controller for the personal information we collect and use.

Business name: JB Autos & Recovery
Address: 12–14 Water Street, Saint Helens, WA10 1PY
Telephone: 07728 397683
Email: jbautosandrecovery97@gmail.com

2. Information We Collect

We may collect personal information when you contact us, submit a form, call us, email us, request a quote, book work or use our services.

This may include:

Your name
Telephone number
Email address
Vehicle make, model and registration
Details of the service or repair you need
Information about vehicle faults, warning lights, damage or symptoms
Photos you choose to upload or send to us
Your preferred contact method
Your vehicle location, where recovery or roadside assistance is requested
Any other information you choose to provide

We may also collect basic technical information when you use our website, such as your IP address, browser type, device information and pages visited, depending on the tools and settings used on the website.

3. How We Use Your Information

We use your personal information to:

Respond to your enquiry
Provide quotes or estimates
Contact you about your vehicle, booking or service request
Arrange garage repairs, servicing, diagnostics or recovery support
Assess vehicle issues from the information or photos you provide
Keep records of enquiries, bookings and completed work
Improve our customer service and website
Comply with legal, accounting or business record requirements

We will only use your personal information where we have a lawful reason to do so.

4. Lawful Basis For Using Your Information

Under UK data protection law, we rely on one or more of the following lawful bases:

Contract
Where we need to use your information to provide a quote, arrange a booking, carry out work or deliver a service you have requested.

Legitimate Interests
Where we need to respond to enquiries, manage our business, keep service records, improve our website or communicate with customers in a reasonable and expected way.

Legal Obligation
Where we need to keep certain records for tax, accounting, legal or regulatory reasons.

Consent
Where you have clearly agreed to something, such as receiving certain types of marketing communications. You can withdraw consent at any time.

5. Contact Forms And Photo Uploads

When you complete a contact form, request a quote or upload photos, we use the information provided to understand your enquiry and respond appropriately.

Please only upload images that are relevant to your vehicle, fault or repair enquiry. Avoid including unnecessary personal information in photos, such as documents, people, financial details or unrelated private information.

6. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary, such as with:

Website hosting or form providers
Email or communication platforms
Payment, accounting or bookkeeping services
Parts suppliers, where needed to source vehicle parts
Recovery or repair partners, where required to complete a service
Legal, insurance or regulatory bodies, where required by law

Any third parties we use should only process your information for the purpose required and should keep it secure.

7. How Long We Keep Your Information

We keep personal information only for as long as necessary.

Enquiry and quote information is usually kept for a reasonable period so we can respond, follow up and maintain service records. Customer records, invoices and transaction details may be kept for longer where required for legal, tax or accounting purposes.

When information is no longer needed, we will delete it securely or anonymise it where appropriate.

8. How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

This may include using secure website systems, password-protected accounts, restricted access and trusted service providers. However, no website, email or online transmission can be guaranteed to be completely secure.

9. Cookies And Website Analytics

Our website may use cookies or similar technologies to help it work properly, improve performance and understand how visitors use the site.

Cookies are small files placed on your device. Some cookies are essential for the website to function, while others may help with analytics, marketing or user experience.

Where required, you will be given the option to manage non-essential cookies. You can also adjust cookie settings through your browser.

10. Marketing

We will not send you marketing emails or messages unless we have a lawful reason to do so.

Where we rely on your consent, you can withdraw that consent at any time by contacting us.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your information
Object to certain uses of your information
Request a copy of your information in a portable format
Withdraw consent where we rely on consent

To make a request, please contact us using the details below.

12. Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Website: ico.org.uk

13. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

The latest version will be published on this page.

14. Contact Us

For any questions about this Privacy Policy or how your personal information is used, please contact:

JB Autos & Recovery
12–14 Water Street, Saint Helens, WA10 1PY
Telephone: 07728 397683
Email: jbautosandrecovery97@gmail.com